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Depending on the type of accident you’ve been involved in, there may be numerous facets to settling your claim. Some of the behind-the-scenes activities that are being done to conclude your claim may include:
- Obtaining statements
- Interviewing witnesses
- Performing inspections
- Reconstructing the accident
- Taking photographs of the scene
- Obtaining medical records and bills
- Conducting independent medical examinations
All of these tasks take time, and that time may be extended, depending on an outside expert’s availability or punctuality.
Please keep in mind that just because you have not heard from your insurer in a while does not mean that the representative is not working diligently on your claim. If you are seeking an update, you are always welcome to call to check on the status of your claim. Your representative will communicate information with you as it becomes available and provide you with periodic status notices.
American Family Insurance is our brand name. Auto policies are underwritten by American Family Connect Property and Casualty Insurance Company or Midvale Indemnity Company, Madison, WI. Property policies are underwritten by Homesite Indemnity Company, Homesite Insurance Company, Homesite Insurance Company of California, Homesite Insurance Company of Florida, Homesite Insurance Company of Georgia, Homesite Insurance Company of Illinois, Homesite Insurance Company of New York, or Homesite Insurance Company of the Midwest, Boston, MA. American Family Connect Insurance Agency, Inc., places policies with related and unrelated companies. Each company has sole financial responsibility for its products. Products, pricing, discounts, benefits, and availability vary by state and may be subject to change. Exclusions apply.
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This article is for informational purposes only and based on information that is widely available. We do not make any guarantees or promise any results based on this information. We are not responsible for the content of any third-party sites that may be linked in this article. This article does not afford, offer, or guarantee any coverage.